We want you to be completely satisfied with your purchase from RedStar Health and Beauty (RedStar London LTD).
If for any reason you are not satisfied with your order, we offer a 30-day money-back guarantee.
Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Initiating a Return: To initiate a return, please contact us within 30 days of receiving your order to request a return authorization. You will be responsible for return shipping costs unless the return is due to a defect or error on our part.
Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exchanges: We do not offer exchanges at this time. If you need a different item, please place a new order on our website.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately so that we can arrange for a replacement or refund.
If you have any questions about our Terms & Conditions, Privacy Policy, or Refund & Returns policy, please contact us at support@redstarhealthandbeauty.co.uk
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